COVID-19 Update

Protocols Covid-19 Pandemic

At HOTEL COZUMEL AND RESORT, we are preparing to receive you once again, and due to the elevated guest expectations, we have focused on the application of hygiene and sanitation measures and protocols in direct response to the covid-19 pandemic.

PROTECION AND HEALTHCARE OF OUR STAFF AND SUPPLIERS
  • Training and practice of disinfection procedures of the staff before and after work.
  • Personal protective equipment provision as well a training plan.
  • Staff training to answer guest’s questions.
  • Body temperature control for staff and suppliers with infrared devices.
  • The establishment of mandatory guide of correct practices and procedures for the staff and suppliers.
SOCIAL DISTANCING MEASURES
  • Social distancing and health security between guests and the staff as a priority.
  • Respecting 2 meters. of distancing, mainly in restaurants, bars, lobby, gym, beach and pool area.
  • The necessary distance will be taken between our beach chairs and lounge chairs as well as chairs and tables in restaurants.
HYGIENE AND CLEANING PROCEDURES
  • Cleaning and disinfection measures reinforcement, in hotel rooms common areas, conference room, and worker´s area.
  • Luggage disinfection upon guest arrival.
  • The mandatory use of masks, gloves and disposable paper towels for all the staff.
  • Reinforce our medical service in order to preserve the health of our guests and our staff.
SANITARY MEASURES OF FOOD AND BEVERAGE
  • The research and implementation of manuals and operational procedures in order to keep the highest food safety standard.
  • Cleaning and disinfection reinforcement in all the bars and restaurants.
  • The use of Reservations for our Dining venues will be promoted.
  • The establishment of a maximum occupancy in all restaurants and bars.
  • A la cart service and room service as a second choice.

COVID-19 Update

WE’LL SEE YOU SOON”

Due to the current situation with COVID-19 and the impact it has had on tourism in general, we have decided to temporarily close our Hotel until June 15th.

That is why ‘’WE’LL SEE YOU SOON’’ and when you return to our beautiful Hotel, you can rest assured that we will be delighted to receive your patronage again, safe and sound.

TAKE ADVANTAGE OF OUR DISCOUNTS DURING THESE DATES!

Flexible policy for reservations on the hotel's website, by phone or email:

Any reservation with an arrival date until June 15th, 2020, that has been made on the hotel's website, can be re-scheduled without penalty, as long as it is made up to 24 hours before the date original arrival at the hotel.

If the new travel date is during the high season, a supplement will apply.

Reservations made through a travel agency:

For guests who booked their accommodation through a travel agent, please contact them directly to assist with your reservation. On our part, we are working closely with our tourism partners to maintain maximum flexibility.

Group reservation policy:

If you have a group or wedding reservation through a tour operator / wholesaler, please contact them directly. If your group or wedding reservation was directly with the hotel, please contact our group department at groups@hotelcozumel.com.mx or by phone at 1877 454 4355 ext. 2056.

Contacts

Reservations: reserv@hotelcozumel.com.mx

Phone: Toll Free USA 1877-454-4355