The Quality Assurance Award recognizes a very select group of hotels who achieve a 99% customer satisfaction score and 99% delivery of product performance. This award is our effort to recognize hotels that achieve this high level of performance in servicing our mutual customers.

I would like to personally invite you to join us at the award ceremony, to be held in conjunction with MLT University, on Sunday, September 12, 2010 in St Paul, Minnesota. In addition to receiving your award, participation in MLT University provides you with an opportunity to interact with our Product, Sales and Marketing teams along with our top travel agent distributors. MLT University is considered by many to be the nation's premier travel agent educational forum, attracting over 1,600 travel agents from across the country.

Congratulations to you and your staff on this accomplishment! I look forward to seeing you at the award ceremony in September.